Return Policy
- Returns accepted within 14 days.
- Customer responsible for return shipping costs.
- No restocking fees.
- Final sale items are not eligible for return.
At Elovia, we want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines:
Return Policy for US Customers
Do We Accept Returns?
Yes, we accept returns for both defective and non-defective items within 14 days of delivery. Defective products are eligible for a full refund or replacement. Non-defective products must be unused, in their original packaging, and in resellable condition.
Condition of Returned Items:
Returned merchandise must be in brand-new, unused condition with original packaging intact. All tags, accessories, and components must be included.
Do We Offer Exchanges?
No, we do not offer exchanges. If you wish to exchange an item, please return the original product and place a new order.
Return Timeframe:
Returns are accepted within 14 days from the date of delivery.
How to Initiate a Return
- Email: Contact us at support@elovia.store with your order number and reason for return.
- Live Chat: Reach out via the live chat feature located at the bottom left corner of our website.
Eligibility for Returns
Items must be unused, unopened, and in original condition to qualify for a return. Personalized or custom-made products are generally not eligible unless otherwise noted in the product description.
Return Process
- Step 1: Contact us via email at support@elovia.store or live chat with your order number and item details.
- Step 2: We will provide a Return Authorization Number and return instructions.
- Step 3: Ship the item following the instructions. Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
Restocking Fee
We do not charge any restocking fees for returned products.
CONTACT INFORMATION:
Business name: Elovia
Our Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +44 7446 122041
Business Mail: support@elovia.store
Business Address: 7204 21st Ave, Brooklyn New York 11204, United States