FAQs
Frequently Asked Questions (FAQ)
Welcome to the FAQ section at Elovia.store. We’ve gathered answers to commonly asked questions to help you find the information you need quickly.
GENERAL QUESTIONS
Q: What is Elovia?
A: Elovia is an online store offering a carefully curated selection of premium handbags and accessories. Our collection includes everything from sophisticated clutches to versatile totes, all designed to elevate your style and add a unique flair to your wardrobe.
Q: How can I contact Elovia’s customer support team?
A: To reach our customer support team, simply visit the Contact Us section on our website or send us an email at support@elovia.store. We're here to assist you with any questions or concerns you may have.
ORDERING AND SHIPPING
Q: How do I place an order on Elovia?
A: To place an order, simply browse our website, select the items you'd like to purchase, and proceed to the checkout. Follow the on-screen instructions to complete your order.
Q: When will my order be shipped?
A:
- Transit time: 7 to 13 business days (Monday to Friday).
- Handling time: 1 to 3 business days (Monday to Friday).
- Estimated delivery: 8-16 business days.
- Order cut-off time: 4:00 PM (GMT-05:00) Eastern Standard Time.
Q: What is the shipping cost?
A: We offer flat-rate shipping of $10 USD for all orders within the United States. This makes shipping costs straightforward and consistent for all eligible orders.
Q: Can I track my order?
A: Yes, you can track your order by visiting the "Track Your Order" page here: Elovia | Track Your Order. You'll find all tracking details for your order on this page.
Q: What methods of payment do you accept?
A: We accept the following payment methods:
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PayPal
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Venmo
RETURNS AND EXCHANGES
Q: What is Elovia’s return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 14 days of receiving your order. For more information, please visit our return policy page: Elovia | Return Policy.
Q: How do I initiate a return or exchange?
A: To begin a return or exchange, please contact our customer support team through the Contact Us page or email us at support@elovia.store with your order details. We'll assist you with the process.
CONTACT INFORMATION:
Business name: Elovia
Our Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +44 7446 122041
Business Mail: support@elovia.store
Business Address: 7204 21st Ave, Brooklyn New York 11204, United States